Last Updated: 13 August 2026

Welcome to SoYoungShop. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, vouchers, account features and related services.

By accessing this website, creating an account, placing an order, purchasing a product or service, or otherwise using SoYoungShop, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About SoYoungShop

SoYoungShop provides health and lifestyle products, beauty and personal care products, in-store beauty and care services, vouchers, promotional offers and other related products and services.

Certain products or services may be supplied, fulfilled, delivered or performed by third-party brands, service providers, clinics, practitioners, logistics providers, payment providers or other business partners.

Product and service availability may change from time to time without prior notice.

2. Accounts and Eligibility

You must provide accurate, current and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively or in violation of these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and availability displayed on the website are accurate.

Actual product packaging, appearance, colour, ingredients, specifications or other details may occasionally differ from the information displayed online, including where manufacturers update their products.

If we discover a material error in product information or pricing after you place an order, we may contact you before fulfilment and provide you with the option to proceed with the corrected information or cancel the affected item.

4. Health, Beauty and Wellness Information

Information relating to nutrition, wellness, skincare, beauty, personal care, treatments or similar topics provided on SoYoungShop is intended for general informational purposes only.

Such information does not constitute medical advice, diagnosis or a medical prescription, and does not guarantee that a particular product or service is suitable for every individual.

Where professional assessment is required, the suitability of a treatment or service may be determined by the appropriately qualified service provider or practitioner.

Results from beauty, skincare, wellness or other personal services may vary between individuals. Unless expressly stated otherwise, no specific result or outcome is guaranteed.

If you have a medical condition, allergy, are pregnant, are taking medication or have other health concerns that may affect your use of a product or service, you should disclose the relevant information to an appropriate healthcare or service professional before use.

5. Orders and Acceptance

Submitting an order does not automatically mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving pricing errors, stock shortages, suspected fraud, payment issues, technical errors or restrictions relating to a particular product or service.

If payment has already been collected for an order that we cannot accept or fulfil, the relevant amount will be refunded through the applicable payment method, subject to payment provider processing times.

6. Prices and Payment

Prices displayed on SoYoungShop are shown in the currency indicated on the website at the time of purchase.

Applicable delivery charges, service charges, taxes or other fees, where relevant, will normally be displayed before you complete your order.

Payments may be processed by third-party payment service providers. Your use of their payment services may also be subject to their own terms and privacy policies.

7. In-Store Services and Redemption

Certain products sold through SoYoungShop may represent services that are redeemed at a designated physical location rather than shipped to you.

After purchasing an eligible service, you may receive an electronic voucher, redemption code, order confirmation or other proof of purchase that must be presented when redeeming the service.

Unless otherwise stated, each single-use voucher or redemption credential may only be redeemed once. Once successfully redeemed, it will be treated as used and cannot be reused, transferred or duplicated.

Some services may require advance booking, confirmation of availability or an assessment before treatment. Purchasing a service does not necessarily guarantee availability at every requested date or time.

You may be required to provide reasonable proof of purchase or identity when redeeming certain services.

8. Shipping and Delivery

For physical products, delivery times shown on the website are estimates unless expressly stated otherwise.

Delivery may be affected by logistics providers, customs procedures, weather, public holidays, incorrect delivery information or other circumstances outside our reasonable control.

You are responsible for providing complete and accurate delivery information when placing your order.

9. Cancellations, Returns and Refunds

Eligibility for cancellations, returns, exchanges and refunds depends on the type of product or service purchased, its condition, whether a service has already been redeemed and any specific conditions disclosed at the time of purchase.

Physical products generally must be returned in accordance with our applicable return and refund requirements. Certain products may not be eligible for return after opening or use where hygiene, health, safety or product integrity is involved, except where required by applicable law.

For service vouchers, refund eligibility may depend on whether the voucher has been redeemed, whether an appointment has already been fulfilled and any cancellation conditions disclosed for that service.

Nothing in these Terms limits any statutory rights that cannot lawfully be excluded or restricted.

10. Partner and Referral Programme

SoYoungShop may operate a Partner, affiliate or referral programme through which eligible participants can receive commissions, rewards or other benefits for qualifying referrals or sales.

Participation in any Partner programme may be subject to additional programme rules, commission structures, eligibility requirements and verification procedures.

Commissions or rewards are only payable for valid and qualifying transactions. We may reject, reverse or adjust commissions relating to cancelled, refunded, fraudulent, duplicated, self-generated or otherwise ineligible transactions.

Partner status does not create an employment relationship, partnership, joint venture or authority to enter into agreements on behalf of SoYoungShop.

Partners must not make false, misleading or unauthorised claims about SoYoungShop, its products, services, pricing, health benefits, earnings opportunities or commission arrangements.

11. Promotions, Discounts and Vouchers

Promotional codes, discounts, vouchers, coupons and special offers may be subject to additional conditions, including validity periods, minimum purchase requirements, eligible products or services and usage limits.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to cancel or reject the use of promotional benefits obtained through fraud, manipulation, technical errors or misuse.

12. Acceptable Use

You must not use SoYoungShop to engage in unlawful, fraudulent or abusive activities.

  • Attempt to gain unauthorised access to our website, accounts, systems or data.
  • Interfere with the operation, security or performance of the website.
  • Use automated systems to abuse promotions, vouchers, referral programmes or account functions.
  • Submit false, misleading or fraudulent information.
  • Copy, reproduce or exploit website content in violation of applicable intellectual property rights.
  • Use purchased vouchers, redemption codes or promotional benefits in an unauthorised or fraudulent manner.

13. Intellectual Property

Unless otherwise indicated, the website design, text, graphics, logos, icons, photographs, interface elements and other original content provided by SoYoungShop are owned by or licensed to us and are protected by applicable intellectual property laws.

Third-party trademarks, product names, logos and other intellectual property remain the property of their respective owners.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, logistics providers, service providers or other external platforms.

These third-party services operate independently and may be governed by their own terms, policies and practices. We are not responsible for third-party websites or services except to the extent required by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, SoYoungShop will not be liable for indirect, incidental, special or consequential losses arising from your use of the website, products or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

By using our website and services, you acknowledge that certain personal information may need to be processed for purposes including account administration, payment processing, order fulfilment, delivery, service redemption, customer support and fraud prevention.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version will be published on this page together with the updated revision date. Your continued use of SoYoungShop after updated Terms become effective constitutes acceptance of the revised Terms where permitted by applicable law.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer rights that may apply to you under applicable law.

19. Contact Us

If you have any questions regarding these Terms of Service, your order, a product or a service, please contact us:

SoYoungShop
Room 3712, Office Tower, Langham Place
8 Argyle Street, Mong Kok, Hong Kong

Email: soyoungmedical@gmail.com
Phone: (852) 2868 2770